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Orders may be placed 24 hours using our Secure Online Shopping Cart. Your information is protected by 128-bit SSL encryption.
Telephone Orders may be placed between the hours of
12 p.m. and 6 p.m. Pacific Time Monday thru Friday.
Phone: 310-631-2007
FAX: 310-631-2009
You may also
E-mail your orders to Divine Incense.
Order Minimum is US $100.00
Sales Tax of 9.5% will be added to all orders from within California unless you fill out and send us a California Resale Certificate before placing your order.
Shipping Charges calculated by the online shopping cart are approximate. Actual shipping charges will be determined when your order is ready to ship.
Please order by the
Unit of Measure indicated online and Minimum Quantity required for each item. If an item is priced by the dozen and you order 12, we will ship you 12 dozen. We will ship you the specified minimum quantities, even if you order less.
All orders are shipped via UPS Ground unless otherwise specified.
We may ship orders to Hawaii, Alaska, Puerto Rico and Internationally by US Postal Service if requested.
Customer is responsible for all shipping charges including Refused Shipments.
For your
Payment Convenience we offer:
Visa, MasterCard, American Express, Discover Card & PayPal
All orders must be Prepaid Only! We do not offer COD.
Prices quoted are Wholesale FOB Compton, CA and are subject to change at any time without prior notice.
On Sale Items
Items On Sale are excluded from discounts.
Missing or Damaged Cartons
When losses involve damaged or missing cartons, contact the delivery carrier for instructions on filing a claim first. Then please notify us. Any other discrepancy such as missing items should be reported to Divine Incense within 7 days of receipt of goods.
Wrong or damaged Items
In the event that you receive a wrong or damaged item due to our error please contact us with the following information Order ID # or Invoice #, Item Code & Quantity and a photo of damaged item/s. Make a note that an exchange may not be possible for some items. In that case a credit will be given to you.
Item Returns
We understand that from time to time you may wish to return a product to us. We have created this 15-day returns policy to enable you to return products to us in appropriate circumstances. You will be entitled to return a product to us where:
(a) we receive the returned product within 15 days following the date of purchase of the product;
(b) the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
No merchandise will be accepted for return without prior authorization. Return shipping paid by customer. Refunds credited minus shipping.
All sizes, descriptions, colors and other specifications as listed or pictured are approximate and variances may occur because items are handcrafted.
Refunds
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us. Once your return is received and inspected by us, your refund will be processed and credit will be issued to your credit card or applied to your account, whichever option you prefer.
International Order Returns
All international sales are final and can not be returned. For incorrect or damaged items, we may be able to provide credit towards future orders, after review of a photo.
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